Payment Policy
Accepted Payment Methods
At Lurkula, your security and convenience are our top priorities. We provide a range of trusted and easy-to-use payment options to ensure a smooth checkout experience.
Credit & Debit Cards
We accept all major credit and debit cards, including:
- Visa
- MasterCard
- American Express
- Maestro
How to pay by card:
- Select “Credit/Debit Card” at checkout.
- Enter your card details (card number, expiry date, CVV).
- Complete your billing information.
- Confirm your payment—once approved, you’ll be taken to a confirmation page.
- A purchase confirmation email will be sent to you automatically.
This method is fast, secure, and widely used worldwide.
Apple Pay & Google Pay
These mobile wallet options offer a quick, contactless payment experience for Apple and Android users.
To use Apple Pay or Google Pay:
- Select “Apple Pay” or “Google Pay” at checkout.
- Authenticate using Face ID, Touch ID, or device passcode.
- Review and confirm your billing/shipping details.
- After payment success, you’ll return to our site for order confirmation.
Shop Pay
Shop Pay provides a fast, secure accelerated checkout process.
Using Shop Pay:
- Choose “Shop Pay” when checking out.
- Sign in to your Shop Pay account.
- Complete your purchase and you’ll be directed to the confirmation page.
Depending on your region, additional payment options may appear at checkout if available.
Currency
All orders are processed in British Pounds (GBP).
Prices shown on our website already include applicable VAT and are displayed in GBP.
Payment Security
Your payment information is protected using advanced SSL encryption technology.
We continuously update our systems to follow modern security standards and comply with all applicable regulations.
✔ We do not store full payment details.
✔ Your financial data is never shared with third parties except for trusted processors required to complete your order.
For questions about refunds, cancellations, or disputes, please see our Refund Policy.
Customer Support
If you need help with a payment or encounter an issue during checkout, our support team is here to assist you.
Contact Information:
Lurkula
Address:
3 Mansfield Rd
London W3 0BZ
United Kingdom
Email: support@lurkula.com
Phone: +447756689736
Customer Service Hours:
Mon–Fri: 9:00 AM – 5:00 PM (GMT)
We respond to emails within 24 hours on business days.
Weekend inquiries are answered on Monday.