Privacy Policy

Last updated: 18 March, 2026

This Privacy Policy explains how Nifuz (“we”, “us”, “our”, or the “Site”) collects, uses, shares, and protects your personal information when you visit or make a purchase from www.lurkula.com or otherwise interact with any of our services (the “Services”).
The terms “you” and “your” refer to any individual using our Site, whether as a visitor, customer, or someone whose information was collected in accordance with this Policy.

Please take the time to read this Policy carefully.

Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or other operational reasons. When we update the Policy, we will post the changes on the Site, adjust the “Last updated” date, and comply with any additional obligations under applicable law.

Personal Information We Collect and How We Use It

We gather personal information from multiple sources in order to operate our Services and improve your experience. The type of information we collect depends on how you use our Site.

Alongside the purposes listed below, we may also use your information to communicate with you, maintain and improve our Services, fulfil legal obligations, enforce terms, and protect our customers and systems.

Categories of Personal Information We Collect

1. Information You Provide to Us Directly

You may give us personal information when using our Services. This can include:

• Contact details: name, address, phone number, email
• Order details: billing and shipping information, payment confirmations
• Account credentials: usernames, passwords, security questions
• Customer service interactions: any information you share when contacting support

Some features require certain information in order to function. If you choose not to provide it, you may lose access to those features.

2. Information Collected Automatically

When you browse our Site, we may automatically gather information about how you interact with it (“Usage Data”).
We use cookies, pixels, and similar tools to collect:

• Device and browser information
• IP address
• Network details
• Activity on the Site
• Interaction with your account

3. Information from Third Parties

We may also receive data about you from trusted third parties, such as:

• Service providers supporting our store platform (e.g., Shopify)
• Payment processors handling your transactions
• Analytics and marketing partners
• Tracking tools (pixels, SDKs, cookies) when you view emails or ads

Any third-party information we receive is handled in line with this Policy.

How We Use Your Personal Information

Providing and Managing the Services

We use your information to:

• Process payments
• Fulfil and deliver orders
• Manage and verify your account
• Send transactional updates (orders, returns, exchanges)
• Support shipping and return operations

Shopify may also process your data in line with their own Privacy Policy.

Marketing and Advertising

We may use your information to send promotional emails, show personalized ads, or recommend products.
(EEA customers: this processing is based on our legitimate interest under Art. 6(1)(f) GDPR.)

You can opt out of marketing communications at any time.

Security and Fraud Prevention

Your information may be used to detect and prevent fraudulent activity or unauthorized access.
(EEA legal basis: legitimate interest under Art. 6(1)(f) GDPR.)

Please keep your password and account information secure.

Customer Support and Service Improvement

We use your data to respond to inquiries and improve the usability and performance of our Site.

Cookies

We use cookies and similar technologies to operate our website, enhance performance, understand user behaviour, and support analytics.
For Shopify-related cookie details, visit: https://www.shopify.com/legal/cookies
You can disable cookies in your browser settings, but doing so may limit functionality or degrade your experience.

How We Share Personal Information

We may disclose personal information in the following situations:

• Service providers: IT services, hosting, payment processing, analytics, shipping, customer support
• Business and marketing partners
• Affiliates and related companies
• When you consent (e.g., social logins, shipping providers)
• During business events such as mergers or acquisitions
• To comply with legal obligations

We share the following categories of information with these third parties:

• Identifiers (name, contact details, account data)
• Commercial information (orders, preferences, support history)
• Internet/network activity (Usage Data)
• Geolocation data based on IP

We do not use or disclose sensitive personal data for profiling without your explicit consent.

Links to Third-Party Websites

Our Site may include links to external websites. Once you leave our Site, their privacy practices apply. We are not responsible for the security, accuracy, or content of third-party platforms.

Children’s Data

Our Services are not directed at children, and we do not knowingly collect data from individuals under the age of 16.
If you believe a child has provided us with personal information, contact us to request deletion.

Security and Data Retention

While we apply reasonable safeguards, no online system is completely secure.
We retain your information only for as long as necessary to:

• Provide our Services
• Maintain your account
• Comply with legal obligations
• Resolve disputes
• Enforce policies

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access / Know what data we hold
• Delete your personal information
• Correct inaccurate information
• Data portability
• Restrict processing in certain circumstances
• Withdraw consent
• Appeal if we deny a request
• Manage marketing preferences via unsubscribe links

We may need additional information to verify your identity before responding.

You may also authorize an agent to submit requests on your behalf.

We will not discriminate against you for exercising your privacy rights.

Complaints

If you have concerns about our handling of personal information, please contact us.
If you are not satisfied with our response, you may escalate the matter to your local data protection authority.

International Data Transfers

Your information may be stored or processed outside your country of residence.
Our staff and third-party providers may operate in these regions.

Contact Information:

Lurkula

Address:
3 Mansfield Rd
London W3 0BZ
United Kingdom

Email: support@lurkula.com

Phone: +447756689736

Customer Service Hours:
Mon–Fri: 9:00 AM – 5:00 PM (GMT)
We respond to emails within 24 hours on business days.
Weekend inquiries are answered on Monday.