Refund Policy
30-Day Hassle-Free Returns
At www.lurkula.com, we want you to feel confident shopping with us. If your purchase doesn’t meet your expectations, you can easily return it.
Return Policy Overview
Return Period:
You have 30 days from the date you receive your order to start a return request.
Item Condition:
Returned items must be unused, in the same condition as received, and must include the original packaging.
Simple Returns:
Our customer support team is here to help you with the return steps from start to finish.
Coverage:
This return and refund policy applies to orders delivered within the United Kingdom.
Return Costs
Defective or Incorrect Items – Free Return Shipping
If your product arrives damaged, faulty, or you receive the wrong item, the return will not cost you anything. We cover the return shipping fee in these cases.
Change of Mind – Customer Pays Return Shipping
If you decide to return an item because:
- you ordered the wrong product,
- the item doesn’t fit, or
- you simply no longer want it,
you will be responsible for the actual return shipping cost. Shipping fees are non-refundable.
Restocking Fees:
We do not apply any restocking charges.
How to Return an Item
-
Contact Us
Email support@lurkula.com with your order number and the reason for your return. -
Prepare Your Item
Pack the product securely in its original box and include all accessories, documents, and tags. -
Return Shipping
You will receive detailed return instructions in our authorization email.
Drop the parcel off at the designated carrier location.
Refund Process
Inspection:
Once your returned item arrives at our facility, we will check it to ensure it meets our return conditions.
Refund:
After approval, we will issue your refund within 7 business days.
Depending on your bank or payment provider, the refund may take an additional up to 7 business days to appear on your original payment method.
Exchanges
If you would like a different size, colour, or product, contact us and we will happily assist you with an exchange.
Non-Returnable Items
Certain products may be exempt from returns due to hygiene or safety reasons. These will always be clearly marked as non-returnable on the product page.
Need More Information?
Check our FAQ or get in touch with our support team at support@lurkula.com.
Contact Information
Lurkula
Address:
3 Mansfield Rd
London W3 0BZ
United Kingdom
Email: support@lurkula.com
Phone: +447756689736
Customer Service Hours:
Mon–Fri: 9:00 AM – 5:00 PM (GMT)
We respond to emails within 24 hours on business days.
Weekend inquiries are answered on Monday.