Refund Policy
30-Day Hassle-Free Returns
At www.lurkula.com, we want you to feel confident shopping with us. If your purchase doesn’t meet your expectations, you can easily return it.
Return Policy Overview
Return Period:
You have 30 days from the date you receive your order to start a return request.
Item Condition:
Returned items must be unused, in the same condition as received, and include the original packaging.
Simple Returns:
Our customer support team will help you with the return steps from start to finish.
Coverage:
This return and refund policy applies to orders delivered within the United Kingdom and Australia.
Return Costs
Defective or Incorrect Items – Free Return Shipping
If your product arrives damaged or faulty, or you receive the wrong item, the return will not cost you anything. We cover the return shipping fee in these cases.
Change of Mind – Customer Pays Return Shipping
If you decide to return an item because:
- you ordered the wrong product,
- the item doesn’t fit, or
- you simply no longer want it,
you will be responsible for the actual return shipping cost. Shipping fees are non-refundable.
Change-of-mind returns are shipped internationally to our returns centre, so return shipping costs may be higher than for a domestic return.
Restocking Fees:
We do not charge any restocking fees.
How to Return an Item
-
Contact Us
Email support@lurkula.com with your order number and the reason for your return. -
Prepare Your Item
Pack the product securely in its original box and include all accessories, documents and tags. -
Return Shipping
You will receive detailed return instructions in our authorisation email. Drop the parcel off at the designated carrier location.
Refund Process
Inspection:
Once your returned item arrives at our facility, we will check that it meets our return conditions.
Refund:
After approval, we will issue your refund within 7 business days. Depending on your bank or payment provider, it may take up to 7 additional business days to appear on your original payment method. Refunds are issued in the currency you paid in.
Exchanges
If you would like a different size, colour or product, contact us and we will happily help with an exchange.
Non-Returnable Items
Some products may be exempt from returns for hygiene or safety reasons. These will always be clearly marked as non-returnable on the product page.
Your Consumer Rights
This policy does not affect your statutory rights. For customers in the United Kingdom, this includes your rights under the Consumer Rights Act 2015. For customers in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing in this policy limits those rights.
Need More Information?
Check our FAQ or contact our support team at support@lurkula.com.
Contact Information
Lurkula
Address:
3 Mansfield Rd
London W3 0BZ
United Kingdom
Email: support@lurkula.com
Phone: +447756689736
Customer Service Hours:
Mon–Fri: 9:00 AM – 5:00 PM (UK time)
We respond to emails within 24 hours on business days.
Weekend inquiries are answered on Monday.