Shipping Policy

At Lurkula, we aim to make your shopping experience smooth and transparent. Below you’ll find everything you need to know about how we ship orders to the United Kingdom and Australia.

We currently deliver to addresses in the United Kingdom and Australia only.

Shipping Costs

We offer free shipping on all orders to the United Kingdom and Australia, with no minimum purchase required.

Delivery Timeframes

Order Cutoff:
Orders placed after 5:00 PM UK time (GMT/BST) are processed the next working day, which may extend delivery time slightly.

Handling Time:
Please allow 1–4 business days (Monday–Friday) for us to prepare and dispatch your order.

Destination	Transit time	Estimated total delivery time
United Kingdom	6–12 business days	7–16 business days
Australia	6–12 business days	7–16 business days

Delivery times are estimates from the date of purchase and may vary during peak periods.

Carrier Services

Your package will be sent with one of our trusted delivery partners, such as Royal Mail, DPD, UPS and FedEx, together with local delivery partners in Australia.

Delivery Problems

If your package is delayed, lost, or arrives with issues, please contact us right away. Our team will work with the carrier to resolve the problem as quickly as possible.

Order Tracking

Once your order has left our warehouse, you will receive an email with a tracking number. You can follow your parcel’s progress using the link in the email or on our Track My Order page.

Any Questions?

Visit our FAQ page or contact our support team anytime.

Contact Information

Lurkula

Address:
3 Mansfield Rd
London W3 0BZ
United Kingdom

Email: support@lurkula.com

Phone: +447756689736

Customer Service Hours:
Mon–Fri: 9:00 AM – 5:00 PM (UK time)
We respond to emails within 24 hours on business days.
Weekend inquiries are answered on Monday.