Shipping Policy

At Lurkula, we aim to make your shopping experience smooth and transparent. Below you’ll find all the important details about how we ship orders within the United Kingdom.
Currently, we only deliver to addresses within the UK and do not offer international shipping.

Delivery Timeframes

Order Cutoff:
Orders placed after 5:00 PM (GMT) will be processed the next working day, which may extend the delivery time slightly.

Handling Time:
Please allow 1–4 business days (Monday–Friday) for us to prepare and dispatch your order.

Transit Time:
Once shipped, delivery usually takes between 6–12 business days (Monday–Friday).

Estimated Total Delivery Time:
Most orders arrive within 7–16 business days from the date of purchase.

Carrier Services

Your package will be sent using one of our trusted delivery partners, such as:

• Royal Mail
• DPD
• UPS
• FedEx

These carriers help ensure safe and reliable delivery across the UK.

Shipping Costs

We offer free shipping on all UK orders with no minimum purchase required.

Delivery Problems

If your package is delayed, lost, or arrives with issues, please reach out to us right away. Our team will assist you and work with the carrier to resolve the problem as quickly as possible.

Order Tracking

Once your order has left our warehouse, you will receive an email containing a tracking number.
You can follow your parcel’s progress using the link in your email or via our Track My Order page.

Any Questions?

You can visit our FAQ page or contact our support team anytime.

Contact Information:

Lurkula

Address:
3 Mansfield Rd
London W3 0BZ
United Kingdom

Email: support@lurkula.com

Phone: +447756689736

Customer Service Hours:
Mon–Fri: 9:00 AM – 5:00 PM (GMT)
We respond to emails within 24 hours on business days.
Weekend inquiries are answered on Monday.